FAQ

How does the hoodie work?

Pop it on, then let your pup climb into the fleece-lined front pouch. Their head pokes out of the opening and becomes the face of our cartoon patriot.

Is it safe for my dog?

Yes. The pouch supports your dog's whole body and the head opening is soft and stretchy, so there's no pressure on their neck and they can climb out whenever they want.

What size should I get?

Check the size guide on the product page. Pick your usual hoodie size. The pouch fits dogs up to 9kg / 20lb, so it's made for puppies and small breeds like Chihuahuas, Yorkies, Pomeranians, Dachshunds and French Bulldogs.

How much is shipping?

Shipping is free on every order. Orders are ready within 7–12 days and delivered within 21 days. You'll get a tracking link by email as soon as it ships.

What's the mystery gift?

A surprise for you and your pup, free with every 2 or 3 hoodie bundle. It's added to your cart automatically.

I ordered the wrong size or colour. Can I change it?

If it hasn't shipped yet, yes. Email us within 12 hours of ordering and we'll swap it for you.

What is your return policy?

You're covered by our 30-day money back guarantee. If you're not happy, contact us within 30 days of delivery for a full refund.

How do I contact you?

Email us at pouchmerica@gmail.com and our team will be happy to help.